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Creating a strong & consistent brand in New Zealand

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In today’s competitive marketplace, building a strong brand is essential for the success of any small business. A strong brand identity helps to differentiate your business from your competitors and creates a lasting impression on your customers. We caught up with Cory Carr from Phoenix Rogue – Design Studio to explore some of the key elements of small business branding in New Zealand and how to create a solid and consistent brand image.

Defining your brand identity

The first step in creating a strong brand identity (and setting your business up for long term success) is to define who you are as a business. This involves identifying your brand values, personality, voice, and mission. Your brand values should reflect what your business stands for and what you believe in. Your brand personality should be consistent with your values and reflect the tone and style of your business. Your brand voice should be unique and reflect your personality, tone, and style. Finally, your brand mission should be clear and concise and reflect the purpose of your business.

Develop a strong visual identity

Once you have defined your brand identity, it’s time to develop a strong visual identity. A strong visual identity should reflect your brand personality, values, and mission. This includes your logo, colour palette, typography, and imagery. Your logo should be unique and easily recognizable, while your colour palette should be consistent across all channels. Your typography should reflect the tone and style of your business, and your imagery should be relevant and engaging.

Be consistent

Consistency is key in building a strong brand. Make sure your branding is consistent across all channels, including your website, social media, marketing materials, and packaging. This includes using consistent colours, fonts, and imagery. Consistency helps to create a sense of familiarity and trust with your customers, which is essential for building a strong brand image.

Know your target audience

Understanding your target audience is essential for creating messaging that resonates with them. Consider their demographics, interests, and pain points when creating your branding strategy. Knowing your target audience will help you to create messaging that speaks directly to them, increasing the likelihood of building a strong brand image.

Tell your brand story

Storytelling is a powerful way to connect with your audience. Share your brand’s story to create an emotional connection with your audience, including how and why it was founded. Your brand story should reflect your brand values and mission and should be consistent across all channels. Storytelling can help to differentiate your brand from your competitors and create a lasting impression on your customers.

Get your social media humming!

Social media is a powerful tool for building brand awareness and engaging with your audience. Use it to share your brand story, showcase your products or services, and connect with your followers. Social media can help you to build a loyal following and increase brand awareness, which is essential for the success of any small business.

Go above and beyond with customer service

Your brand reputation is built on the quality of your products or services and the experience your customers have with your brand. Provide exceptional customer service to build a positive brand reputation. Respond promptly to customer inquiries and feedback, and go above and beyond to exceed their expectations. Providing exceptional customer service can help to build customer loyalty and create a positive brand image.

Leverage user-generated content

User-generated content (UGC) is a great way to showcase your brand and build social proof. Encourage your customers to share their experiences with your brand on social media and feature their UGC on your website. UGC can help to build trust with your audience and increase brand awareness.

Collaborate with other brands

Collaborating with other brands can help increase your reach and build brand awareness. Partner with brands that share your values and mission to create meaningful collaborations. Collaborations can help to differentiate your brand from your competitors and create a lasting impression on your customers.

Measure your brand’s performance

Measuring your brand’s performance is essential to assess the effectiveness of your branding efforts and identify areas for improvement. There are several metrics you can use to measure your brand’s performance, including website traffic, social media engagement, and customer feedback.

Track website traffic

Monitoring your website traffic is essential to assess the effectiveness of your digital marketing efforts. Use tools like Google Analytics to track your website traffic and identify areas for improvement. Analyze your website traffic to see which pages are most popular and which pages have a high bounce rate. Use this information to optimize your website and improve your user experience.

Analyse social media engagement

Social media engagement is a key metric to measure the effectiveness of your social media marketing efforts. Use social media analytics tools to track your engagement metrics, including likes, comments, shares, and followers. Analyse your social media engagement to identify which types of content perform best and adjust your social media strategy accordingly.

Listen to customer feedback

Customer feedback is essential to understand how your brand is perceived by your customers. Encourage your customers to leave feedback and reviews on your website and social media channels. Monitor your customer feedback and respond promptly to any negative feedback. Use customer feedback to identify areas for improvement and make data-driven decisions to improve your brand image.


Creating a strong and consistent brand image is essential for the success of any small business in New Zealand. A strong brand identity, visual identity, consistency, target audience understanding, storytelling, social media, customer service, user-generated content, collaborations, and performance measurement are the key elements of small business branding. By implementing these strategies, you can differentiate your brand from your competitors, build brand awareness, and create a lasting impression on your customers. Remember that building a strong brand takes time, effort, and dedication. Continuously analyze and optimize your branding efforts to stay relevant and competitive in today’s fast-paced marketplace.

Side Hustles NZ

Hey, I’m Rachel! I started Side Hustles NZ in 2021 with the goal of helping Kiwi’s start and grow small businesses in New Zealand. During the week you’ll find me discussing side hustle ideas in our Facebook group, working in my website design business, or riding my horses.

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