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How to market your small business to customers in New Zealand

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Don’t roll your eyes when we say this… but marketing is an essential aspect of any business, especially for small businesses in New Zealand. In a nutshell, marketing is the process of identifying, anticipating, and satisfying customer needs and wants profitably. Marketing will enables your small businesses to connect with your target audience and create awareness of the products or services you have to offer. In this article, we will explore various marketing strategies that small businesses in New Zealand can implement to attract and retain customers.

Defining your target market

Defining your target market is the first step towards effective marketing, and should be included in your business plan. A target market is a group of customers that a business wants to reach with its products or services. To define your target market, you need to identify the demographics, psychographics, and behavior of your ideal customer. Demographics include age, gender, income, education, occupation, and location. Psychographics include personality, values, interests, and lifestyles. Behavior includes how customers interact with your business, their purchasing habits, and their preferences.

To research your ideal customer, you are various tools you can use such as surveys, focus groups, and online analytics. You can also observe your competitors and see who they are targeting. Defining your target market enables you to tailor your marketing efforts to their needs and preferences. Asking our Facebook group (link here) is a great place to bounce ideas around to define your target market

Building a website

Having a website is crucial for any business, but especially small businesses in New Zealand, as it is the primary platform for customers to learn about your products or services. Your website should be user-friendly, visually appealing, and optimized for search engines. To create a website, you need to choose a domain name that is memorable and reflects your brand. You can use website builders such as WordPress, Squarespace, or Wix to design your site.

Our website has been built by our friends at Fruit Punch Digital and they’re more than happy to help you find the right solution for your business. Otherwise a free option to get you started is through Google My Business.

When designing your website, ensure that it is mobile-responsive and loads fast. Use high-quality images and videos to showcase your products or services. Your website should also have clear calls-to-action that encourage visitors to make a purchase or contact you for more information. Optimizing your website for search engines will increase your visibility and attract more customers.

Social media marketing

Social media platforms such as Facebook, Instagram, and Twitter are widely used in New Zealand and globally. This marketing involves using these platforms to connect with your target audience and promote your products or services. To create a social media strategy, you need to choose the right platforms that your target audience uses and create engaging content that resonates with them.

Engaging content includes posts, images, and videos that showcase your products or services and add value to your audience. You can also use paid advertising on social media platforms to reach a wider audience. Paid advertising includes sponsored posts, display ads, and promoted tweets. Social media marketing enables you to build relationships with your customers, increase brand awareness, and drive traffic to your website.

Email marketing

Email marketing involves using email to communicate with your customers and promote your products or services and is an effective way to build customer loyalty and drive sales. To create an email marketing campaign, you need to build a mailing list of subscribers who have given you permission to email them. You can use lead magnets such as ebooks, webinars, or free trials to incentivize people to join your mailing list.

Engaging content for email marketing includes newsletters, promotional offers, and personalized messages that add value to your subscribers. You can use email marketing software such as Mailchimp or Campaign Monitor to create and send emails. Measuring the results of your email marketing campaign involves tracking open rates, click-through rates, and conversion rates.

Traditional advertising

Traditional advertising includes print, radio, and television advertising. Although digital marketing has gained popularity, traditional advertising is still relevant in New Zealand. To choose the right type of advertising for your business, you need to consider your target audience, budget, and goals. Print advertising includes newspaper and magazine ads, flyers, and brochures. These types of ads can be targeted to a specific audience and distributed in the local community. Print advertising can be an effective way to reach a local audience, especially if your target market is older or less tech-savvy.

Radio advertising is also an effective way to reach a local audience. According to the Broadcasting Standards Authority, 3.8 million New Zealanders listen to the radio each week, and the average listener tunes in for 18 hours per week. Radio advertising can be targeted to a specific audience based on demographics and the time of day.

Television advertising is the most expensive type of traditional advertising, but it can also be the most effective. According to Nielsen, New Zealanders watch an average of 2 hours and 37 minutes of television per day. Television advertising can be targeted to a specific audience based on demographics, location, and program type.

When creating a traditional advertising campaign, it’s important to create an effective ad that captures the attention of your target audience. The ad should be visually appealing and communicate your message clearly and concisely. The ad should also include a clear call to action, such as visiting your website or calling your business.

Networking and partnerships

Networking involves building relationships with other professionals in your industry or community. This can include attending networking events, joining industry groups, and reaching out to potential partners.

When networking, it’s important to be authentic and genuine. Don’t just focus on promoting your business, but take the time to get to know other professionals and learn about their businesses. By building relationships with other professionals, you can create opportunities for collaboration and referrals.

Forming partnerships can also be an effective way to promote your business. Partnerships can include co-marketing campaigns, joint events, or referral programs. When forming partnerships, it’s important to choose partners who share your values and target market and by working together, you can leverage each other’s strengths and reach a wider audience.

Measuring results

Measuring the success of your marketing efforts is essential to understanding what’s working and what’s not. There are many metrics you can track, including website traffic, social media engagement, and sales. By tracking these metrics, you can identify areas where you need to improve your marketing strategy and make data-driven decisions.

To track website traffic, you can use tools like Google Analytics. This will allow you to see how many visitors your website receives, where they are coming from, and how long they are staying on your site. You can also track social media engagement using tools like Hootsuite or Sprout Social. This will allow you to see how many likes, comments, and shares your posts are receiving, as well as which posts are the most popular.

Tracking sales is also important for measuring the success of your marketing efforts. This can include tracking the number of online sales, the number of leads generated, and the number of new customers acquired. By tracking these metrics, you can identify which marketing channels are driving the most sales and focus your efforts on those channels.

Staying up to date

Staying up to date with marketing trends and technology is essential for staying competitive in today’s market. To stay informed about the latest marketing developments in New Zealand, you can attend industry conferences, read industry publications, and follow thought leaders in your industry.

Adapting your marketing strategy to new trends and technology can also help you stay ahead of the competition. For example, if you notice that more of your target audience is using social media, you may want to invest more time and resources into social media marketing. Similarly, if you notice that your website traffic is primarily coming from mobile devices, you may want to optimize your website for mobile users and make sure it’s mobile-friendly.

Tracking and analyzing metrics is essential to the success of your marketing efforts. It allows you to see what’s working and what’s not, and make data-driven decisions to improve your strategy. Some of the key metrics to track include website traffic, social media engagement, email open rates, click-through rates, and sales.

Stay informed

New Zealand has a thriving marketing industry, and there are numerous resources available to help small businesses stay up to date with the latest developments. Here are some ways to stay informed:

  1. Attend marketing conferences and events – There are numerous marketing conferences and events held in New Zealand throughout the year. Attending these events can provide valuable insights into the latest marketing trends and technologies.
  2. Join marketing associations and groups – Joining marketing associations and groups can provide access to valuable resources and networking opportunities. Some examples of marketing associations in New Zealand include the New Zealand Marketing Association and the Association of New Zealand Advertisers.
  3. Read marketing blogs and publications – There are numerous marketing blogs and publications available online, covering a wide range of topics. Some popular marketing blogs in New Zealand include the Marketing Association blog and the AdNews NZ blog.
  4. Engage with social media – Social media is a great way to stay informed about the latest marketing trends and news. Following marketing influencers and industry leaders on social media platforms such as LinkedIn and Twitter will help you to stay up to date.


Effective marketing is essential for the success of small businesses in New Zealand. By defining your target audience, building a website, leveraging social media, email marketing, traditional advertising, networking, and partnerships, measuring results, and staying up to date with the latest marketing trends and technology, small businesses can reach and engage their customers and grow their businesses.

Implementing a comprehensive marketing strategy can be overwhelming, but by taking small steps and focusing on one area at a time, you can achieve significant results over time. Remember to track and analyze your results and adjust your strategy accordingly to achieve the best possible outcomes. With dedication and perseverance, small businesses in New Zealand can thrive and succeed in the competitive market.

Side Hustles NZ

Hey, I’m Rachel! I started Side Hustles NZ in 2021 with the goal of helping Kiwi’s start and grow small businesses in New Zealand. During the week you’ll find me discussing side hustle ideas in our Facebook group, working in my website design business, or riding my horses.

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